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Registrant cannot make a selection on more than one “Select” field on the online registration form. |
Only one field item selection is allowed per module, regardless of the number of “Select” fields in that module. If you want each “Select” field to be selected independently, put them in separate modules. See Section 4 for details on using multiple “Select” fields. |
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One or more categories is not appearing in the online registration form. |
Category must have a valid price before it appears in the online form. If there is no category price or the price has expired, then the category will not appear on the online form, even if it appears in the Administration Software. |
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The online registration form is not letting the registrant submit his form unless he enables a checkbox that shouldn’t be mandatory. |
If you want a checkbox field to not be mandatory, remove it from a required module. See Section 9.3.2 for details. |
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Received an online registration with incomplete category configuration, even though all appropriate modules were mandatory. |
The javascript on the registrant’s local browser has failed, so all the checks performed on the selection has failed. Registrants who experience issues with the javascript should close all their browsers and re access the online registration form. |
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Registrant can select only one category on the online form, but the Administration Software allows selection of multiple categories. |
The restriction of only one category can be set only for the online registration form. However, the Administration Software allows you to enable any number of categories for a registration. |
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One category column in the table view shows only “Y” while another category shows division codes. |
The category column that has the “Y” does not have any division codes configured for the field items. The “Y” indicates that the category is selected. |
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A registration shows “Y” for a category in the table view, but all field items for that category has division codes assigned. |
Ensure that the registration has a completed category. The “Y” appears if the category is enabled, but there are no field items selected. |
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Some registrations in the table view do not show a complete set of division codes. |
Not all the category field items have division codes assigned. This is the case when a registration displays some division codes in the bracket column, but not the correct number of division codes. Ensure that all field items of that category have division codes enabled. |
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Some imported registrations did not have all category field items correctly imported into the local database. |
Ensure that the import file contains the correct division codes for these registrations. Also ensure that the latest division codes are downloaded to the local database. If a division code in the import file does not exist for the categories in the local database, then the data that the code represents will not be imported. |
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Ensure that the import file contains the correct division codes and correct order of the codes for the bracket column. The first code must be a code from top most “Select” field, the second code must be a code from the second “Select” field from the top, and so on. |
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The import file must be a tab delimited text file with a filename extension “txt”. |
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Field name appears on title of some brackets but not on other brackets. |
The brackets without the field names in the title have division codes and code descriptions assigned to the field items that create the bracket. The brackets that have the field names in the title have one or more of the field items missing the division code and code description. See Section 13.6.2 for details on how the bracket title is affected by the division code and code description. |
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The current view is currently excluding some of the categories. Right mouse click in the table view and select “Reset View” or “Change View” to add the category into the current view. |
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Cannot see a new category that was created from a previous session on the Administration Software. |
If you created the new category on the local database (from “Categories” tab of full version), you’ll need to synchronize before you can see that new category on the “Server” tab or web version. If you created the new category on the server database (from “Server” tab or web version), you need to synchronize or reload before you can see the new category on the “Categories” tab. |
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After you create a new category on the local database, you must synchronize at least once before you are allowed to enable the new category to registrations. |
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The category price for a registration depends the registration date, which defaults to the date that the registration was created. The current price for the category may have changed even though the category’s price does not change. If you want the category price for a registration to match the current price, change the registration date on the registration or change the price schedule on the “Update Category” window. |
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Cannot see the non-bracket settings of a category in the table view. |
Each category field item that does not affect the brackets is represented in its own column of the table view. The column header of such a field has the category name in the prefix (for example “MEN:T-shirt size”). If a specific category field item is not appearing as a column in the table view, right mouse click on the table view and select “Change View” from the popup menu. Then add the field to the selection list. |
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The “Description” of an item is reserved for use with a division code. You cannot save a value in the “Description” of a field item unless there is a value for the “Code” of that item. If you want the bracket title to display something different from the field item name, then assign a division code to the field item so that you can use the code description. |
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Cannot create a category field using the “Select” field type without disturbing the brackets. |
The “Select” field type is reserved for modeling brackets. If you need to offer a selection of possible field items that do not affect the brackets, then use the “Radio” field type. |
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Added another “Select” field to an existing category in the “Categories” tab, but the new brackets are not displayed in the “Brackets” tab. |
If you are adding another “Select” field to an existing field in the local database, you are changing the hierarchy of the brackets. To update the hierarchy on the “Brackets” tab, you must either synchronize or save and exit the Administration Software. |
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A registration that had a fully configured category but has since lost that configuration is usually the result of either a field being deleted or the entire category being deleted. Check to see if the original category or any of the related fields were not deleted. |
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The “Checkbox” field that is added to a category has no checkbox next to it in the registration form. |
The “Checkbox” field itself does not display a checkbox until you add a field item. The field item names are the labels that appear next to a checkbox on the registration form. Ensure that the “Checkbox” field has at least one field item. |
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The names of all registrations appear in red in the full version of the Administration Software even though they all qualify for their brackets. |
If all registrations seem to have violations, then it’s likely that the values of the “Official Weight” have not yet been populated. Restrictions that were using the “Weight” field on the online registration form use the “Official Weight” field in the Administration Software. See Section 12.4.2 for details on using the “Copy Weight to Official Weight” function to accurately see the violations. |
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A registration is still showing a violation of restrictions, even after it has been moved to an appropriate division where it qualifies. |
When you move a registration to another bracket, the indication of violation on the table view of the registration list is not refreshed until you switch to the “Brackets” tab or select “Refresh Restriction” from the right mouse popup menu. |